Global Privacy Policy
Effective Date: 30 May 2025
Bitfever is committed to protecting the privacy of visitors to our websites, our customers, and any other person whose personal data we process. This Privacy Policy describes how we handle your personal information when you access or use our services, including our content on websites, mobile applications, emails, social media, and any other services, pages, features, or content we own or operate that link to this Privacy Policy (collectively, the "Services").
If you have any questions about this Policy, please contact our data protection officer at [email protected].
Changes to this privacy policy
We may modify this Privacy Policy from time to time to reflect any changes in the ways in which we process personal data or any changes in data protection laws. Material changes will be communicated to you and a new version will be posted on our website. Please check this Policy regularly to stay informed of any updates.
Our Relationship to you
Bitfever operates internationally through different entities to provide Services to our customers. The entity you engage with decides how your personal information is processed and is the relevant contact for questions, complaints, or to exercise your rights.
1. Personal Data we collect and how we collect it
"Personal data" means all information that can be traced back to an identified or identifiable person. We collect your personal data in a variety of ways depending on how you interact with our Services, including:
Information you provide to us
- Name, address, date of birth, nationality, country of residence, gender, phone number, email address
- Identification documents, proof of residency, photos or videos for identity verification
- Financial information: bank account number, card number, income verification
- Wallet address for receiving crypto assets
- App settings and preferences
- Information about transactions made on our Services
- Communications and survey responses
Information we collect automatically
- Usage data, logs, cookies, IP address, browser type, device, approximate location
2. How we use your personal information
We use your information to:
- Provide and maintain our Services
- Comply with legal and regulatory obligations
- Improve and personalize our Services
- Communicate with you and respond to requests
- Prevent fraud and ensure security
3. How and why we share your information
We may share your information with:
- Other Bitfever group entities
- Service providers and partners
- Regulatory authorities and legal bodies, when required
- Third parties in the event of a merger, acquisition, or asset sale
4. How we protect and store personal information
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, or destruction. Access is restricted to employees and partners who need the information to fulfill their duties.
5. How long we retain your personal information
We retain your information for as long as necessary to fulfill the purposes described in this Policy, unless a longer period is required by law.
6. Children's personal information
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect data from children.
7. Cross border transfers
We may transfer your information to other countries, always ensuring adequate protection as required by law.
8. Cookies
We use cookies and similar technologies to enhance your experience, analyze usage, and personalize content. You can manage your cookie preferences in your browser settings.
9. Third-party applications / websites
Our Services may contain links to third-party websites or applications. We are not responsible for the privacy practices of these third parties. We recommend you review the privacy policies of each site or service you visit.
10. Your privacy rights and choices
You have rights related to your personal information, including:
- Access, correct, or delete your data
- Withdraw consent at any time
- Restrict or object to processing
- Request data portability
- Lodge a complaint with a data protection authority
To exercise your rights, contact us at [email protected]. We may request information to verify your identity before fulfilling your request.
11. How to contact us
If you have questions, requests, or complaints about this Privacy Policy, contact us at [email protected].